Frequently Asked Questions
Everything you need to know about your TideWe® gear and orders.
How do I determine the correct size for waders and boots?
We provide detailed size charts on every product page. We recommend measuring your chest, waist, and inseam for waders, and referring to our foot-length guide for boots to ensure a comfortable fit.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is TideWe’s return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with tags attached. If you need a different size, please contact our support team to initiate an exchange.
Are TideWe® products covered by a warranty?
Yes, we stand by our quality. Most TideWe products come with a one-year warranty against manufacturing defects in materials and workmanship from the date of purchase.
How should I clean and maintain my waterproof gear?
To prolong the life of your gear, rinse with fresh water after use, especially after exposure to saltwater or mud. Air dry completely away from direct sunlight or heat sources before storing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and installment payment options like Klarna or Afterpay for your convenience.