Returns & Exchanges
At TideWe®, we stand by the quality of our gear and offer a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. Whether for a size exchange or a refund, we are committed to making the process as smooth as possible for our outdoor community.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is in its original, unworn condition.
Ship It Back
Print your prepaid shipping label provided by our system and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing